Policies.

Deposit-  To secure and hold your full set or new client fill appointment, a $50 deposit is required. Deposits must be paid within 24 hours upon receiving the invoice to hold your appointment. You will receive the deposit invoice via text with the phone number you provide when booking. Deposits are non-refundable and transferable one time only when rescheduled within 48 hours of initial appointment. Deposits are only required for your first appointment.

Cancellation Policy-  Appointments must be canceled or rescheduled at least 24 hours in advance. As a courtesy, text and email reminders are sent out 3 days before your appointment and also again the day before. I understand that sickness and emergencies come up, please communicate with me. Do NOT come sick, you will not be serviced and will have to pay for your appointment time regardless. Canceling within 24 hours of the day of your scheduled appointment equals 100% of the scheduled service price. If you are a no show to your scheduled appointment you must pay in full for the appointment missed and you will also be required to pay a deposit on your next appointment. NO EXCEPTIONS.

Fill Policy-  It is required that you maintain your lash extensions in order to be considered a fill. If you can count how many lashes are remaining, you need to book a full set. Please communicate with me prior if you will require more time as we may need to reschedule to accommodate the time needed. You must be scheduled for the correct appointment as they are based off of time.

• If it has been 3.5 weeks+ since your last appointment you must book an Extended Fill. Even with great retention, more time is needed to remove the lashes that have grown out and to get them completely full again when this much time has passed. If you’ve experienced more shedding than normal or would like more time at your appointment, this option is for you.

• Come with CLEAN LASHES and without makeup. This is important for every single fill appointment to achieve a seamless and strong bond with the extensions to the natural lash.

• If mascara or strip lash adhesive is present you will need to schedule a removal + full set. This compromises the condition of your lash extensions entirely. You will still be responsible for the appointment cost if rescheduling is necessary.

New Client Fill Policy-  Lash products are not created equal and each Lash Artists work varies greatly. In order to give you my best work, expect 2 - 3 fill appointments to transition into what you see my work as. When you book a New Client Fill, you assume the possibility that a fill may not be suitable and a full set will be required which will change the cost or time of the appointment.

Mini Fill Policy-  Mini fills are considered to be touch ups. They must be booked no longer than 7 days from your last fill and does not extend out the time between your next fill. Grown-out lash extensions will not be removed during this time, it is simply to get them fuller between appointments or before special events.

Removal Policy-  You may NOT come to a fill appointment and request a removal service. If you need to change your booked service to another, like a removal, you MUST give 48 hour notice. If you do not give a minimum of 48 hours, you will still be charged for your existing appointment. Please respect my time that you are booking. 

Aftercare Policy-  Aftercare is 100% your responsibility. I provide all the tips, tricks and knowledge of products etc to help you maintain your lash extensions and the health of your lash line. LR carries lash extension safe makeup remover, lash cleanser and cleansing brushes if you’d like to purchase them directly from me. You must maintain your lash extensions by cleansing them 1-2x daily with a cleanser formulated specifically for the eye area AND lash extensions. Just using water itself is not enough. When you aren’t cleansing them daily, buildup of dead skin, dirt and oils will suffocate your lash follicles and they will no longer produce lashes. They will shed prematurely and if this continues, if they grow back they will be weak and frail. I cannot thoroughly cleanse weeks of buildup off your lashes with one lash bath, you must do this at home, consistently. Lash extensions WILL NOT adhere to dirty lashes. Always thoroughly cleanse your lashes right before every fill appointment.

Refunds- There are NO refunds on ANY services. If you are experiencing any issues with your retention, please notify LR within 2 days of your last appointment to notify of the issues and we can coordinate a time for a touchup that work for us both. Services are NOT guaranteed for anyone who doesn’t follow the provided aftercare instructions, arrives to appointments with any type of makeup on or doesn’t maintain proper lash hygiene.

Guests- Guests are not permitted in the suite with you at your appointment. Guests may enjoy the client lounge or waiting room while you are receiving services. Please do not leave children unsupervised.

Clean Eye Area & Hygiene- Please arrive with squeaky clean lashes. Lash Extensions will not adhere to dirty lashes, period. If they do, you will end up losing lash extensions very quickly within the first few days after your appointment. Protect your investment of time and money!

• No makeup (including eyeshadow, powder, foundation etc), moisturizer, oils on the eyelid, or around the eye area for your appointment. It is recommended you always arrive with freshly cleansed eye area and lash extensions.

• Please do not come to your appointment with wet or damp hair.

• Please do NOT wear perfume, body spray, etc to your appointment as I’m allergic to fragrances.

Late Arrival- Along with the service, you are paying for my time during that scheduled appointment. If you’re running late, please communicate that with me. Your appointment time will not be extended but I will still accept you upon a late arrival. You are still responsible for the full service price regardless of the amount of time remaining after you arrive. To receive the most out of your service it is best to arrive 3-5 mins early.

Payment- Card or cash is accepted.

Appointment / Parking Details- The day before your scheduled appointment you will receive a very detailed text about how to prepare for your appointment, exactly how to find Lash Revolt within the building and how to validate your parking. It is imperative to read this text you receive throughly to get the most out of your appointment regardless if you are experienced with wearing lash extensions or if this is your first time.

Text / Call / Email Hours- 8am to 8pm.